Refund policy
Refund & Return Policy
We want you to be satisfied with every device you buy from glowlists. If you are not, here are our terms:
Return Window
14 days from the date you receive your parcel.
Return Conditions
- The product must be unused and in its original packaging with all accessories (cable, manual, box).
- For items worn on the face or eyes, returns are accepted only if the original seal is unopened, or if the item is defective — for hygiene reasons.
Damaged or Non-Working on Arrival
Contact us within 48 hours of delivery with photos or video showing the issue. We will send a free replacement or issue a full refund — at our cost.
Return Shipping Costs
- We pay: if the product is defective or we shipped the wrong item.
- You pay: for change-of-mind returns.
Refund Timeline
Refunds are issued to the original payment method within 5–10 business days after we receive and approve the return.
Not Eligible for Return
- Damage caused by misuse or by not following the user manual.
- Missing accessories or packaging.
- Requests made after the 14-day window.
How to Start a Return
Email support@glowlists.com with your order number and photos. We reply within 24–48 hours.